Shipping and Delivery

Delivery

1. All goods listed on the website are subject to availability. Delivery of goods will be at the Purchaser’s premises unless otherwise agreed.
2. We always strive to deliver goods on time but we accept no responsibility for late or non-delivery of goods.
3. All shortages, damage, production errors or non-delivery of goods must be reported to us by telephone or email within 48-hours of receipt or in the case of non-delivery, 48 hours after expected delivery date.
4. Personalised Custom Gifts holds no responsibility for items which may be damaged or lost when a customer has requested goods to be left in specific collection locations by couriers e.g. In shed.
5. The courier's POD and delivery note, which the goods have been signed as unchecked, short or damaged as appropriate, must support claims for shortages or non-delivery.
6. By arrangement all deliveries should be carefully checked to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
7. Any damaged parcels should be checked in front of the courier delivery driver/person and signed for accordingly.