Delivery
- All goods listed on the website are subject to availability. Delivery of goods will be at the Purchaser’s premises unless otherwise agreed.
- We always strive to deliver goods on time but we accept no responsibility for late or non-delivery of goods.
- All shortages, damage, production errors or non-delivery of goods must be reported to us by telephone or email within 48-hours of receipt or in the case of non-delivery, 48 hours after expected delivery date.
- Personalised Custom Gifts holds no responsibility for items which may be damaged or lost when a customer has requested goods to be left in specific collection locations by couriers e.g. In shed.
- The courier's POD and delivery note, which the goods have been signed as unchecked, short or damaged as appropriate, must support claims for shortages or non-delivery.
- By arrangement all deliveries should be carefully checked to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
- Any damaged parcels should be checked in front of the courier delivery driver/person and signed for accordingly.